The word "FRIENDS" here is an acronym for Fast Reliable Instant Efficient Network for Disbursement of Services.FRIENDS is a "single window scheme" where citizens have the opportunity to pay all the taxes and other dues to Government. FRIENDS seek to extend the benefits of full-fledged computerization of individual departments to the citizens.

The Enterprise enabled any-where any-payment system titled "FRIENDS Re-Engineered and Enterprise Enabled Software" (FREES) has been developed by National Informatics Centre, Kerala State Unit to replace the software running in individual FRIENDS/AKSHAYA centres. The centralised web enabled system will help the citizens to pay utility bills, taxes and other dues at any FRIENDS / AKSHAYA centre.

The participating departments can upload the demand details (bill data) and download collection details themselves. Alternately, the participating departments can expose web-services in their servers to deliver demand details which can be consumed by FREES as and when required. Collections are made available to departmental server immediately for select services.

The FRIENDS/AKSHAYA counters are equipped to handle payments with respect to eleven departments' viz. Civil Supplies , Electrical Inspectorate, Motor Vehicle , Land Revenue , BSNL -Land Phone, BSNL -Mobile Phone, BSNL Wireless Phone, District Panchayat, Friends, Grama Panchayat, KSEB, KWA (P.H Division,TVM), KWA- (Other Divisions), Municipal Corporation, Municipalities, University of Kerala, Mahatma Gandhi University , Calicut University.